ERL keeps the safety of its train operations at the highest priority. Its operations and maintenance (O&M) subsidiary, ERL Maintenance Support Sdn Bhd or E-MAS has skilled staff working 24 hours to ensure its rail system is in excellent and reliable condition. Its trains have collectively clocked more than 66 million kilometres to date, with an average of 6,500 trips made per month. It is noteworthy that ERL has managed to keep cancelled trips, due to unforeseen circumstances, to an average of two or less in a month.
The maintenance work we do is critical to ensuring that our train services are safe and reliable for thousands of passengers who travel with us every day. If you have any comments or suggestions, write to us at: CustomerEnquiry@KLIAekspres.com.
IMPORTANT NOTICE
We are currently migrating to our new app and website to enhance your online experience with us. You may experience system downtime on 31 March 2021 between 6pm to 12am.
As we prepare for the upcoming change, we would like to inform all existing users to uninstall the old app and download the new KLIA Ekspres app when it is released on Apple App Store and Google Play Store. All registered members are required to create a new account with the new app and website to enjoy more benefits and better value with our new loyalty rewards program.
For more assistance, please reach out to us via KLIA Ekspres Facebook or call our Customer Enquiry at (03) 2267 8000 (Monday to Friday 08:30-18:00 hrs local time).
We apologise for any inconvenience this may cause. Thank you for your understanding.